I have noticed now during the pandemic period that Royal Mail have become even more erratic with a terribly poor standard of service. I've experienced both as sender and receiver massive delays. I have loads of eBay items that are due (simple small first class delivery items) that are days out of their estimated delivery time. I've sent something recently first class which took 10 days to get there. I find that deliveries to my home are now extremely erratic. Often without constant daily deliveries but with just one large, grouped delivery on one day of the the week! Like they couldn't be bothered and saved everything up for a single delivery (late items included)!! I'm sure this is causing frustration to many of us out there. Forget Covid-19 disruption warnings on the Royal Mail website. Why should I pay for a service that they cannot provide and fulfill efficiently? A classic example of over promising and underdelivering and let's not get me started on the claims process for late or lost items!?! They are a monopolised national postal service reeking of complacency because most of us don't have any choice but to use them. That's all it is. 'Royal' mail doesn't deserve to be associated with royalty at all. Of any kind. Oh and before anyone starts complaining and saying I'm being unfair, well yes, there have been some occasions when they have actually delivered something on time but who wants to pay for a service you really can't rely on?