Consistently unreliable ! Referring to parcel delivery . They invite me by text to nominate a safeplace if I'm not going to be in . Reply : "As requested, if no one's home, we'll deliver your parcel to your chosen Safeplace, Backyard on:Tuesday 15 September 2020*. What do they do ? Disturb a disabled neighbour. Exactly what I didn't want to happen . Dont bother to try and complain, no facility to reply to text and have to jump thrpugh a load of hoops and set up an account to do this One of a series of unsatisfactory encounters . Take some lessons from Amazon - 1st class service for past 17yrs !!!