I don't usually go all the way out to write reviews unless the service is extremely good for a thumb up or extremely appalling that everyone needs to watch out. I am afraid this time is for the latter. I sent the tracked and signed international parcel to Myanmar and spent £22.27 . The website clearly said it takes 5-7 days. I was surprised as this was a covid recovery time. There were medicines and a few medical items for my mum who is locked down in Myanmar. We waited a week, no delivery. So I tried contacting royal mail. I wasted many hours on the phone but no one answered and only to receive a recorded message advising me to go to the tracking page. I tried the tracking page which said left from Swindon to Heathrow. Said there may be a delay. The item is on its way. So I waited. Still no delivery. Then I rang the local post office who said the item was sent looking at the same page I was looking at and said there might be a delay with covid. So I waited. Having waited for 3 weeks, I went to the post office and inquired. They said try the website. The website said the same thing from August (the day I sent the parcel) No update. I got no where. 26 working days (5 weeks) after the delivery I finally got through to someone answering the call. She simply said my item has been lost! Its over 21 days so classified as lost and if I am not happy I can fill in the claim form for which I will have to provide a receipt for every items in the box! She said my item was sent as an ordinary delivery for signature but not for tracking which was incorrect - I explained this was not the case as I sent through tracked and signed service and in the receipt it clearly states "tracked until it leaves the UK. Signature on delivery". I inquired where it was lost, if they would try relocating the item, I would much rather they send it even with the delay rather than me claiming back. For me the important thing is that my mum gets her medications, not this claim. She said its impossible to track it. A needle in a hay stack. The royal mail wouldn't do anything about it! Surely, for such a large mail delivery servicing company, there must be a way of tracking and identifying where the parcels are sent to. They won't even attempt to locate an item although the item was lost in the UK! Now I have to spend more time - looking for all the receipts (if I still have them), fill in the claim form and the whole ordeal- addition to all the troubles I have gone through. Its not fair for me or my mum. The tracking service is simply a shamble. It doesn't help for lost items. The royal mail support and customer service is shockingly appalling. Interesting thing is that the parcel was not lost in a third world country such as Myanmar. It was lost in the UK! Getting to speak to someone to find out what happened is a nightmare itself said aside their terrible service. I would strongly advise not to use Royal mail especially during covid outbreak as they are completely unreliable, inefficient, incompetent, unhelpful and will cost you time and money with a loss for you. All you will get it !I am afraid your item got lost"!