I dont use this term lightly. EVIL TO THE CORE!!! Changed a code during lockdown for business post. without fuly explaining it but stating to me everything stays te same with how you post 1st LIE RIGHT THERE.... No staff so how can you justify a decent support service, 2 account managers who are both clueless aout anything except how to chase money owed... money owed for making mistakes with codes which they told me were to be used same way as previously ' was just a code change' . result thousands in fines and additionally added cost by revenue protection muppet in gatwick depot. not contated for 3 months... when the bill was due. My question to them is where was your duty of care to your customer = non existent. resut business has had to go bankrupt. These people are evil they do not care about customers, they donot care it was their fault they only care about money money money and i bet used this to make a lot of extra money for themselves at a time people were not using them as much. YOU DISGUSTING GROUP OF EVIL PEOPLE> YOU DO NOT DESERVE THAT ROYAL CROWN. YOU DESERVE TO GO UNDER AND LOSE ALL YOUR CUSTOMERS. lets also not forget that most of the so called services you were charging for WERE NOT FIT FOR INTENDED PURPOSE with many items delayed, lost, stolen etc so you're also ful of thieves and many other scum. Ive never hated an organisation or individual as muc as I hate you. A pox on you all at Royal Snail the legal mafia of the postal world.