I spend ( spent) around £7000 using royal mail to send parcels from the UK all around the world using international tracked and signed. Lately, the parcels are very rarely signed for and only tracked to Heathrow airport where they either disappear forever or miraculously turn up at their destination. Aprroximately 15% of parcels are now going missing leading to a lengthy claim process. Admittedly they do pay out for claims but constantly send me a cheque for a much lower value than the item is insured for ( stating that£50 is the maximum amount convered) and then will only pay the remainder if you complain. They do this little scam so often it obviously isn't a mistake but company policy. Another parcel had gone missing today and it will be the last parcelforce I send using royal mail.