Your are no help whats so ever never had such bad customer service phone call in my life!! My cat has been stuck up a tree for 24 hours and you had me on hold for 20 minutes and you ‘suggested putting a cat box at the bottom of the tree’ he is stuck up a 30ft tree, I have climbed up myself having no training in climbing ladders, I could seriously harm myself! You are no help at all and should be ashamed at runner such a terrible business! Get some to get my cat down and do your job!
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