I rang the RSPCA and spoke with a male call handler. I told him that pigeons were trapped inside the attic of an empty property, I shared that I had seen them going in and out of the holes in the roof where there are slates missing. A neighbour saw the birds go inside the roof holes and then saw roofers put slates over the holes, trapping the birds inside. The roofers did not enter the property and the birds had no means of escape. The Call handler told me because the information I was giving him had come from a neighbour and was "third party" he was "not going to action the call". He wanted to have an intellectual debate about the neighbour asking me why she hasn't she phoned the RSPCA ... I said I don't know why, and even though HE had asked me the question he cut me off. It was awful, he was argumentative, highly intense, it was incredibly stressful - I was trying to save the lives of these birds, a living breathing creature. He then said he is going to end the call and put the phone down. I had a look on the RSPCA website after this awful call to see if they state that they ONLY take calls from people who directly witness cruelty/suffering but couldn't find anything. Very sadly, these poor birds will die a painful suffering death. I found the whole conversation to be absolutely atrocious and he made me feel like I was doing something wrong by phoning.