I have had the worse experience with RSPCA claims department and after this month policy expires l will be looking for another provider. From their assessment team, to their consultant to their supervisors, they are an absolute nightmare. The one thing they are good at and if their was an award for it, it would be how many times they say sorry in one phone call, which becomes very annoying as these people a programed to pacify callers, and taught not to think or step out side the box. Not to mention language barriers, and having to constantly repeat your self. Its unfortunate that Australia is becoming a 3rd world country these days with saucing all their big companies and inquires out of the company, whether it be phone providers, electrical companies etc... all for cheap labor. RSPCA is no exception. I submitted a claim for a UTI infection that some stupid assessor assessed as a Cruciate Ligament which was rejected and after several hours on the phone back and forth with consultants and supervisors, and getting my Vet involved again the claim is now being assessed as a UTI but now l have to wait 30 days before its sorted if its sorted??!!!! so in other words because of their mistake now l have to wait another 30 days. I really don't know what the solutions is as l know even if l change providers more than likely l will be dealing with South Africa, Indian, Philippine's and nothing will change. I will the only way things will change in this country if the government bans these jobs being sourced out to other countries and kept within Australia, l honestly believe their is no benefit to us the consumer, as they may pay cheaper wages but the savings never get passed onto us, in fact the prices go up every single year and these companies such as the RSPCA just get richer and the money goes directly into their pockets.