Awful customer service and appalling company in general - avoid. It has been 13 days since my items were carelessly thrown in a bush outside my front door and they seem to class this as being delivered!! For the record - leaving the goods on the wet floor, in the rain, outside my house unsigned for is not delivering - despite sending the couriers photo proving where they left it and reporting the item missing on day 1 creation watches have not resolved this problem after 13 days!!!! Simply appalling. They state on their website you will receive responses to emails within 12 hours - this is a lie, my first email went over a week without a reply! In the last 6 days they have been slow and unhelpful, I have had to purchase a Xmas gift elsewhere as they have still not dispatched a replacement which they had plenty of time to do - I am now requesting a refund in full as I no longer wish to deal with them at all. Today’s latest response, after a lengthy ‘investigation’ with the courier, is still trying to claim the item was left in a safe place!!! The wet floor is not a safe place, if it was safe I would have it…… I had used creation in the past and they had been ok but due to this latest experience I never will again - ship items requiring a signature and when your courier act so poorly and things go wrong take responsibility and deal with it quickly, don’t leave your innocent customer without a Xmas gift for their family. advise completely avoiding due to their extremely slow and poor customer service