Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,757 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Metrics

Info

4.3

Based on 1,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous

Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

John Azariah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a watch 7 days a go. I paid a fee of 84sek for DHL priority shipping 2-4 days. 3 days a go they sent me an email about "ExtendedAreaPre Shipping" 72sek, which I paid immediately. Today a week later I get the same email for "ExtendedAreaPre Shipping"(because I live in a “remote area”, wich isn’t totally true), so 72 sek more??? Why? I have already paid both the DHL fee and "ExtendedAreaPre Shipping" once! So I have paid: - 1037SEK for the watch + DHL Express + import tax duties - an extra 72SEK (January 23rd) for the ExtendedAreaPre Shipping And they are still asking me for an0ther ExtendedAreaPre Shipping fee!!! I should have had the product 2-3 days a go… It says 2-4 days for the DHL shipping. I have asked them to refund all my money but I don't think they will. my conclusion: Either the whole DHL offer is a scam that they are asking people for extra money for. Or it's all a scam and I won't get a watch.”

Helpful Report

Posted 1 year ago

Dear Mani, Thank you for sharing your experience with us. We always try to give best service to our customers. We deeply regret the inconvenience caused. We have checked that since your address is located in a remote area as per DHL and thus DHL charges us an extra amount to deliver the package to you and hence we had to charge it to you. We have also checked that you have already paid the amount to us as well. However, we deeply regret that due to certain technical issues, the same mail was sent again from our end and we also sincerely apologize to you for the same. However, according your instruction we have already cancelled the order and provided a fulll refund from our end as well. If you have any query please contact us at contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“Vast selection of quality watches at a great price, also a quick delivery. I have purchased five watches from Creation and have never been disappointed.”

Helpful Report

Posted 1 week ago

“As a man i obviously clicked on Mens watches and made a selection, paid and waited for watch to arrive. Watch arrived it was a womens that I had apparently selected by mistake. Followed their instructions to send back to swap for mens and even though i notified them when it was in Country as advised and tracking number someone incorrectly refused the delivery and the watch was sent back to me as per instructions. Now they want me to resend it at my cost with a risk of the same thing occuring at my cost. if you visit the website you clearly choose Mens at the top of the first page. Rip Off Byer beware.”

Helpful Report

Posted 1 month ago

“Order 10777153 We asked them to cancel the order in well advance and still they created the shipping label. They are unreachable and never responded back. I had to initiate the chargeback. Don't trust these reviews, these are paid ones. Update: Big lies as usual in their response here. There was no 10% discount applied. Their Singapore phone line does not work at all. The shipping label can be cancelled online through system within 5 minutes and here its been days for them do this simple easiest thing. They have responded twice with the same generic template that they have forwarded to concerned department, that's it. They have their customer team located in some southeast asia and you can understand how the customer service will be. If you want to gamble with your money, they are the right people. I'm happy to change my review if the experience can be made right.”

Helpful Report

Posted 3 months ago

“I was hesitant to order as I rarely order from websites and this is the 1st time I have ordered from another country. However the price of the watch was much better than I had seen anywhere else, so I went ahead with the purchase. I needn't have worried, the watch arrived quickly and was perfectly packaged, on inspection the watch is perfect, exactly as described and I am so very pleased with it. Hopefully, my husband will love it as much as I do when I give it to him in a few weeks time.”

Helpful Report

Posted 5 months ago

“Cancelled order can’t get money back 10755307, STAY AWAY if you value your time and money. It takes ages and dozens excuses to not refund your money they own you”

Helpful Report

Posted 6 months ago

“Item ever received after a month for the day of the shipping. Sent several emails only one replied with the tracking number. To avoid”

Helpful Report

Posted 10 months ago

“Awful customer service and appalling company in general - avoid. It has been 13 days since my items were carelessly thrown in a bush outside my front door and they seem to class this as being delivered!! For the record - leaving the goods on the wet floor, in the rain, outside my house unsigned for is not delivering - despite sending the couriers photo proving where they left it and reporting the item missing on day 1 creation watches have not resolved this problem after 13 days!!!! Simply appalling. They state on their website you will receive responses to emails within 12 hours - this is a lie, my first email went over a week without a reply! In the last 6 days they have been slow and unhelpful, I have had to purchase a Xmas gift elsewhere as they have still not dispatched a replacement which they had plenty of time to do - I am now requesting a refund in full as I no longer wish to deal with them at all. Today’s latest response, after a lengthy ‘investigation’ with the courier, is still trying to claim the item was left in a safe place!!! The wet floor is not a safe place, if it was safe I would have it…… I had used creation in the past and they had been ok but due to this latest experience I never will again - ship items requiring a signature and when your courier act so poorly and things go wrong take responsibility and deal with it quickly, don’t leave your innocent customer without a Xmas gift for their family. advise completely avoiding due to their extremely slow and poor customer service”

Helpful Report

Posted 11 months ago

“I requested the cancellation of the watch I ordered via e-mail 1 day later. When I requested cancellation, the watch had not yet been shipped and there was no response to the e-mail. My order number: #10717863”

Helpful Report

Posted 11 months ago

“AVOID CREATION WATCHES - AWFUL SERVICE I bought a watch on the 13th of October 2023. 5 weeks later I still have not received it: Creation Watches is unable to provide any useful information, they just redirect me to the track and trace of Singapore Post, which says the parcel is being held by the customs of the country of destination. I cannot contact the customs directly, the local post service cannot help either unless the sender starts an inquiry. Again, CreationWatches does not seem to care and does not take any action”

Helpful Report

Posted 1 year ago

“geachte, ik koos 28 dagen voor levering tijd omdat niet dringend was dat ik ook geen tax moet betalen toch heb ik een mail ontvangen dat ik moet tax bij moet betalen maar ik heb een mail gestuurd dat ze mijn tax moeten terug betalen en nu afwachten. bij amazon was de prijs zelfde met tax en levering 2 dagen dus ik heb voor niets gewacht als ze mijn tax terug betalen zal ik ook vermelden dat je tax teug krijgt als 28 dagen kiest.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID I ordered from Creation Watches on 17/07. Today is 14/09, almost 2 months since this order. The item never arrived, my local postal service said it was delivered but it was not. To date, we have exchanged 20 emails, where the customer service department has repeatedly asked for “time to investigate”. On 21/08, they asked for 1 week, which they would refund me if there was no resolution. Guess what? It’s almost a month since then, no resolution. Today I received an email saying “please allow us 1 week and then we will refund you” this is the 4th time they’ve requested time. Worst customer service ever, I’m 2 months on and I’ve got no watch and I’m out of pocket. It’s worth noting I ordered from this company before, so being a repeat customer I’d have thought they’d be more helpful. I would have ordered more (I have a watch problem) but they have lost me as a customer for life. AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Very good experience, I bought some watches from CreationWatches in 2022 and 2023 and it was perfect. The watches are new, original, the price is excellent (especially if you find a promotion of 5%, 10% or 15% less), I chose to pay the 7$ for the original box, they are very well packed and arrive with the postal service normally (no additional costs) in 8-10 days (Canada) without any problem. I am very happy with the choice I made, I completed my collection at a good price, super service 5 stars. Thanks CreationWatches!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for sharing your shopping experience with us. We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“Super content de mon achat malgré quelque problème de livraison qui ne concerne pas creatiowatches la montre est comme je l attendais belle simple je l aime deja”

Helpful Report

Posted 1 year ago

“Tissot at best price i could find anywhere, sent to U.K. with no extra charges, first class service. Thank you.”

Helpful Report

Posted 1 year ago

Dear Doug, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“It's my 5th watch from creation watches. Great price across any platform. With great quality in product and services. Includes shipping. Nowadays I have no option to buy watch other than creation watches.”

Helpful Report

Posted 1 year ago

Dear Faiz, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“This is my second dealings with creation watches first Casio ban G second as grandson outgrew 1st one Casio G he loves it . Always good prices excellent service, packed well so no disappointments. Arrived on time too. Big Thanks all at CreatonWatches. Sorry no photos.”

Helpful Report

Posted 1 year ago

Dear Veronica, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“The item that I ordered came in time. The quality is good and the item corresponds to the description. So far I didn't have any problems, so I would definitely use this company's services”

Helpful Report

Posted 1 year ago

Dear Vitaliy, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“Orient Bambino Version 4 Automatic FAC08002F0 is my7th watch purchase Creationwatches always great product, great price, fast shipping. Watch is excellent quality, I am very satisfied. I'll be back again...keep those great discounts coming! Thanks Creationwatches!”

Helpful Report

Posted 1 year ago

Dear Nebojsa, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

“I am so happy with the Ratio dive watch. The communication was clear, price was fair and the whole experience was amazing.”

Helpful Report

Posted 1 year ago

Dear Shahab, We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 1 year ago

Iown is rated 4.3 based on 1,757 reviews