I placed an order and received confirmation, only to find out later that it was cancelled and refunded without my consent or any prior notice. The reason given was that the order was "unsafe for shipment" – with no clear explanation. I was never contacted about the issue or given a chance to resolve it. What’s worse, they asked me to reorder via PayPal, but the price had changed and the discount code I originally used no longer worked. When I emailed customer service, I received no further response. This experience was incredibly frustrating. I lost a good deal, wasted time, and got no proper support. Be very careful if you value transparent service and communication.