I bought seven Seiko or Orient watches from creationwatches.com in the past year. This seems crazy but I wanted something for each family member in case I die (and meanwhile, I enjoy it :-D). EACH TIME the watch was genuine, new, in perfect condition, with box, and came very, very fast. Order placement is already very fast. One time, they didn't had it and refund me immediately. Any information request was treated within 24 hours. Nicely, furthermore. This is not about brands and models so no need to say how happy I am with the items. Each runs smoothly. Prices are almost unbeatable. Associated with the quality of delivery, it IS definitely unbeatable. In MY experience, the choice of DHL EI is simply excellent, they are faster to deliver a parcel from Singapore to me than national Post from my own country. Tracking is excellent. Now, as a european resident, I can understand some reviewers are disappointed by the bad surprise of paying VAT or custom charges, and associated DHL fees, upon receiving the watch. I experienced it too, one time. For those who know CW for some time, you may have noticed that they now declare, on the joined invoice, the REAL value of the item. Besides, this invoice was joined in pdf to the mail announcing the shipment, so I KNEW that this time, I would have to pay custom fees. So now, tell me, who could blame creationwatches about that? Each of us know that the items we buy on CW are subject to VAT in the EU. They may have experienced pressures from the authorities to declare the real value. OK, bad news for us, but be honest: while it is far less affordable than the CW price, it remains cheaper than a local dealer. And above all, sorry, but this is finally simply fair to have to pay for VAT on imported items, we all know that. Of course, this has dramatically calmed down my pulsions to buy another watch. But I cannot blame CW. First, they do what the law enforces them to do. Second, I have been noticed as soon as I have read the invoice pdf (still, they may have sent it with the ORDER CONFIRMATION MAIL, not the updated status mail, so that it may be easily cancelled). Third, nowhere on their website they pretend that their items won't be subject to custom fees. If some people experience receiving the bad item or in bad condition, I can understand it may upset them. But about VAT, no one can blame CW. This is our national laws, we have naturally to deal with it. And while buying on a website based in Singapore a watch half its price at a local retailer, honestly, we all know it does not include VAT. Be serious. As a rather usual buyer at creationwatches, I would be dishonest to blame them for any sort of problem in purchasing or delivery, despite that I must now consider, if ever I buy again, the laws of my country. Congrats creationwatches, still an excellent service that I will continue recommend (while informing friends that they must recall they live in a country with import fees).