I've spent several hundred if not thousands of pounds on watches from Creation Watches. Whilst the watches themselves are great, the customer service is beyond useless and verging upon incompetent. I will continue to use Creation because the deals are great, but I will have to do so knowing that if anything, even the simplest thing goes wrong, you may just as well hope for divine intervention, because you've more chance of that than Creation sorting anything. For example: I bought a watch and boxes, and the invoice produced was incorrect, therefor the customs taxes calculated by DHL are incorrect. Neither DHL or Creation want to know, or are willing to do anything. Also: buying boxes seems to be an issue, apparently you have to pay for a box if you want one, even though it clearly says boxes are included on the website. Buy extra boxes, as it says you are able to and that seems to create the biggest issue ever for them. + Great watches & Prices - Everything else.