I have ordered watch like a present for my brother, but he couldn't receive it. In any case I wanted to return the shipment back to sender. Which, by their returning policy is possible, until I pay shipment. First, after I have contacted CreationWatches, (on their website is 12 hours for answer) I wait 36 hours just to send me email in which they explain to me why I need to take the shipment in any case and not with instructions how to return it. This instruction I have got 72 hours later on my insisting to send me. After returning shipment I have wait for their refund or re-sending to another address, but they have send me refund minus 27€ for returning shipment, without any invoice from DHL or some other proof. When I asked about this proof they send me answer: "We have deducted shipping cost which DHL Express charged to us regular basis." and that's it. So I have contacted DHL about returning shipment costs and guess what, they didn't charge it at all, like you can see in the attached picture. Answer from DHL was: "I would like to inform you that DHL doesn't charge the return to shipper. This service is free of charge. Please inform us if you have any news" I have already paid CreationWatches extra 7.62€ to send it via DHL, they return it for free (the watch didn't cross border customs) and CreationWatches still charge me for returning shipment 27€? Very dishonest behavior from CreationWatches and to the customer who already bought some watch from them.