The latest update 26 May; We are checking with repair center, please allow 3-4 week here. If your watch will not repair in 3 -4 week will either refund you or send new watch model. Best regards, Sally I can not believe this! I hope custmers read this. I will never buy from you again! The number they list on the Contact info, is never answered. When you contact them thru email, you deal with only One CSR, her name is Sally. To keep a long story short, They had my watch for repair since 2 Jan and here it is the 22 of May. Last email I received from Sally, she added; in case your watch has not been repaired within 8-12 weeks after receiving by us, then we will send you a new watch if we have availability or you can choose any watch having same price from our stock. In case you don’t want to go for any other model we will refund you full money that you spent with us. Last two emails have gone un answered. I would like to know, when my watch will be returned to me? Repaired, a new watch or a refund. You have had my watch since 2 Jan. And here it is in the middle of may. I would like to communicate with someone in charge of your operation. The number you lost, No one is ever there to answer it. You have someone called Sally, all she does is give one excuse after another. You brag about how good your service is, until someone has to use it, then it turns into a black whole. If I do not hear from anyone in charge and an explanation of my watch, I will be taking some other action. Another email sent on May 16, 2018 at 18:57 Where is my watch? My replacement or my refund? You have had plenty of time for a repair. You have had my watch since the 2nd of Jan. Here it is May 16. You have not responded to my emails. I have sent you 3 emails, requesting a update, or for a replacement and or a refund. Why are my emails not being responded to. Is Sally the only employee that can answer them?