"Dear Anonymous, Our watch shipment policy is currently in line with ground realities. What we mean by that is; the customs of various countries, tend to levy import duties on watch in a box because they assume it is a new expensive watch. If on the other hand, we dispatch watch and box separately, we notice that they usually do not levy any import duty on either consignment. This works out to your benefit. Our whole intention is to bring to you, the top branded watches at factory prices – that has been our motto right from the start. We hope you will continue to patronize us. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally" Did you even read what I wrote? I know about the customs and import duties. That is not the problem. The problem is (and I was very clear) YOU SENT THE WRONG WATCH BOX. I've tried contacting you but I get the same stupid response each time. YOU DO NOT WANT TO TAKE ANY RESPONSIBILITY FOR CREATION WATCHES ERROR. I'm happy to pay tax if you had sent the correct box, BUT YOU DID'NT. Your customer service is either lazy, incompetent or dishonest, I'm not sure which.