I bought a new Seiko SRPC09J1 but I received a defective watch with several dust inside the watch face and an giant arrow Mark in the crystal. Creation Watches accepted an exchange by a new one same model and I returned the watch 1 month ago. After a month waiting and 33 emails with Sally I think that I lost my money and my watch, they always is answering the same copy/paste "We are currently working with our team regarding your return shipment, we shall intimate you as soon as we get updates" If you have any problem and returned the watch...forget your watch and your money.