I bought an Orient watch in June 2019. The hand dial screw was faulty and I returned the watch asking to have it repaired. I didn't hear anything from them for months and then when I finally got in touch 6 months later they said it was still in repair and needed more time. After 7 months and still nothing I asked for a refund. I finally asked ebay to step in and they got in touch with creation watches. Their customer service rep Vanya said I would receive the refund in 5 business days. This was on the 28th of February. It is now the 12th of March and not only have I not received a refund they are completely ignoring me. They have taken $350 of my money and have kept the watch. I'm trying to take legal action as this is criminal. I should have read all the reviews before I bought a watch from them. This is the worst experience I have ever had I have no trust in purchasing from ebay, especially from creation watches! I am posting a youtube video within the next few days about my experience.