I purchased two watches from CreationWatches in one order. Soon after, I was notified that one of them was no longer available, after the order was in fact confirmed for it and the money taken from my account. This part is sort of OK, it can happen. The next part is the real problem. When the package arrived in Belgium, I had to pay import taxes - again normal. But the shipping documents from CreationWatches contained the invoice for BOTH watches of the original order, in spite of having just one of them in the box. My choices were 1. to pay the import duty for two watches and receive one watch (Belgian Customs did not accept the submission of a new, corrected invoice); 2. refuse the shipment and face return fees of anywhere between 50 and 150 euros. So I chose option 1, where I lost about 100 Euros on tax, which I basically paid for nothing. So I contacted CreationWatches and respectfully asked to be compensated for paying for their invoicing mistake. After some waiting, they've supplied 5 vouchers of 7% discount each, which is 1. a great sales technique; 2. a completely useless way of compensation, as I am looking to recover my 100 Euros as soon as possible, not over the years to come and 3. a bit offensive, because CreationWatches almost always have a 10% discount action on their main page. I've explained this and shown a few watches that I am interested in buying (and even bought one of them in the meanwhile from CreationWatches), looking for a more decent, one-time larger discount voucher (or two, but definitely not five small ones). I kept on following-up, but arrived nowhere after countless weeks. The Customer Service team of CreationWatches is indeed rapid to respond to simple inquiries, yet incapable or unwilling of serving clients in situations such as mine. This site is great because they often have really good deals, but if anything, anything at all goes wrong with your order, expect to lose money.