I purchased 2 1 gal water jugs, all customized, and spent a little extra, but I did not see any option for Fonts, as it was small and away from the screen, easy to overlook. I tried to call in and email to update the Fonts only, but nothing that would add any extra money or not, but RTIC cannot do anything once they receive the money and not even call the manufacturer to let them know a small change before the jugs are even processed. Chat(Bri) was horrible and condescending, but the call was good, but still nothing they cannot do but make you miss the discount because they have to refund (5-7 business) and then once I get the money back I can re-order and lose the memorial day discount and stated that this is all on me. horrible customer service and unable to make any updates, even if the order was placed two minutes prior, which I find unbearable and wanted to warn people about buying from RTIC.