I wish i had the space to tell you everything wrong about my RTIC experience. Never again will I buy an RTIC product. Their website said their bottle I purchased was dishwasher safe, but when product arrived underneath their sticker, it was engraved Handwash only. I had already paid for customization. They sent me a new bottle explaining they had dishwasher safe ones they would send me, only to receive the same Handwash safe again. After realizing that it might be my color choice that was making it handwash only, i asked if they would honor free customization on a new bottle i purchase since i already paid for customization on a bottle that was useless to me since i wouldn't be using a bottle that was handwash only. They said NO, the only thing they would honor was 10% off a future bottle. They have the WORST customer service. They accused me of trying to get a free bottle from them after i explained i wanted to return the handwash bottles and i would PURCHASE a new bottle. I only asked for free customization, that's it. Unbelievable. i spent so much time on the phone explaining and they wouldn't call me back when they said they would call me back. The list goes on.