They do not stand behind their product. Purchased a 32” snow tube for Christmas gift in 2022. Kid loved it so much that we purchased another 32” (no issues) and 2 x 40” tubes. Purchased in late October during a sale on their website for a 2023 Christmas gift. Gifts opened on December 26th 2023. No snow in our area until mid-january. Tubes kept indoors and pumped up indoors. Both 40” tubes had creases and folds that weakened the material. Both 40” tubes had holes in them (see attached pictures). Numerous contacts with RTIC led to submitting a warranty claim. They denied the claim saying it was outside of the 90 day warranty. Poor and unethical business practice by RTIC. I tried to continue to contact them asking if we could even just purchase the inner tube portion as the outer cover was fine. I received no further contact from RTIC from that point forward.