I was a bit nervous about buying a rug online, it's the type of product I prefer to see and handle instore. But I need not have worried, the rug is perfect and exceeded my expectations. It is thicker and has a denser pile than I expected and feels very soft and luxurious underfoot. I was kept informed of the progress of my order and it was delivered right on time. The price was the best I could find for this pattern rug and free delivery was a lovely bonus, especially as I live on the Isle of Wight and so many businesses charge extra to delivery here. Rugstore NE will be the first place I look when I next need a rug, and I would certainly recommend them.