It was completely satisfactory. The member of your sales staff we dealt with, Brittany - was very helpful and pleasant. She patiently helped us navigate through the computer catalogue and the computer generated order process, and made sure we ere able to apply the discount. The delivery schedule for our new rug was accurate, the rug was securely wrapped and arrived in good condition - I don't know how our experience could have been any better. If we order another rug, or our friends ask us for a source recommendation, it will be through your company (and, we hope, through Brittany). Very truly, Ann and Joe Grable