I recently purchased a Loloi Pandora (PAN-05) rug. RugStudio had a good price compared to other websites I visited and they have a cashback Rakuten deal so I purchased from them. Within 24 hours, I received a call about delivery options and a potential shipping window, which aligned with the site information. Not long after, I received an advanced shipping notification that modified the date and improved it by over 30 days! A week later I received a notification that the rug had been shipped. It was delivered without issue, in perfect condition. I thoroughly enjoyed my experience and I am back on the site today to buy a different rug as I know that I will get top-notch service. I chatted with a representative online, Katie, who was very helpful as well so I wanted to give her a shout-out! This company clearly emphasizes good customer service and does a great job of communicating status updates and maximizing the customer experience. Thank you, RugStudio!