I have been their client for many years now so was shocked by the poor service I received.. I placed my order & paid, got a confirmation email & 3 days later got an email that my order has been dispatched today just after receiving my order I get an email that 2 items they were unable to source out which is becoming a norm now and when I sent an email to express my dissatisfaction with the company, I was told they offer low price for customers who can't afford to buy expensive brands, basically implying that I'm poor so should accept their poor service as they are doing me a favor... I spend lots of money with my runway & have been for the past few years, I was really disappointed with the response & service from them because at the end of the day I spend my money but get told if the service is poor I shouldn't complain but rather accept coz of the cost of the items which are not that cheap by the way... Very disappointed & offended by the feedback from my runway.