“The perfumes have no smell? Bought a few of them and although they look original they definitely are not. Go smell the same one at a legit store and you will see. I think these are fake and watered down”
“I've purchased a few times now. The shoe boxes are broken in the plastic packaging but the shoes are exactly as advertised. I'm not happy about the Elizabeth Taylor perfume brand. It wore off within an hour after being sprayed. Besides that, the quality of clothing has never disappointed. Their prices are exceptional and the items are exactly as advertised. I will definitely continue supporting MyRunway.”
“I am writing to strongly advise you to reconsider your partnership with DPD Laser as your courier service due to their consistently poor delivery performance.
Since December 2024, my experience with DPD Laser has been exceedingly disappointing. The first delivery attempt was scheduled at PostNet Bassonia, a mere 3.3 KM from my home. Unfortunately, I was away at the time, and the driver refused to make any accommodations.
The second attempt was equally frustrating. Despite receiving a message stating that my order was out for delivery, the driver simply never showed up, leaving me to wait at home the entire day.
On the third attempt, my neighbor was ready to assist by opening the gate for the driver, yet he still managed to leave with my order before they could even greet him. This lack of professionalism and disregard for customer service is unacceptable. The drivers seem indifferent to ensuring successful deliveries, and this has created a thoroughly negative experience for me.
Additionally, my efforts to engage with their customer service have only compounded my frustration. After sending multiple emails to inquire about making special delivery arrangements, I received no response. When I called, the representative was unprofessional and seemed spiteful, providing no assistance whatsoever.
In light of these experiences, I implore you to discontinue using DPD Laser for your deliveries. Their service reflects poorly on your store and negatively impacts your customers. A reliable courier is critical to maintaining customer satisfaction, and I believe partnering with a more competent courier service would greatly enhance the overall experience.
I hope you take this matter seriously for the sake of your customers.”
“the worst online place to order if you are going to to order expect late delivery and they will continually change your delivery address make it incorrect and you will call more then 10 times asking for a correction. some of the clothes are not the same as advertised so be careful buy at your own risk some things are damaged and some other are good shame.”
“Im so dissapointed by the packaging staff and also the policies as well...Ive been buying for years and last week I bought flat ankle boot by RAID and it was to size 9 and I received a size 6...when I wanted to rrequest a return I realized that im also expected to pay for the return whereas Im not the one at FAULt here”
“I love my Runway app. I have so far not had any problems with them, delivery is always fast. I recently bought to Scotty and Co bags, they are of good quality for me, now bar in mind I have never seen what the originals do look like, so I'm assuming they are original vegan leather bags. As well as if you look at scotty and co bags website online they do say you can find their products on takealot and on the my runway app. I have bought many things from them in the past they never have disappointed me.”
“Ordered a few Scotti products. I went on the original website of Scotti where it is indicated that bags are of high quality material. The one bag I received was faulty and the zip didn't even close properly. The packaging had Chinese symbols on, and I was under the impression that the product is made in SA. These are obviously counterfeit goods. I sent all the products back as the quality seemed poor.”
“I ordered tube makeup solely because it contains Hyaluronic acid but I received a different bottle that contains seaweed. When I checked on the catalog, the 1 I ordered is still there but was told what I received is the same just different packaging. Like what? The color is not even something I would use. One is seaweed and the other is Hyaluronic, how is that the same. I'm super mad and disappointed😩 esp since this was my first order. They have lost me shame😡”
“My last order was terrible 😫 my sunglasses from woolworths looked so old having scratches so nje I wasn't happy at all, but I'm still gonna buy from them.”
“I used to use Myrunway from the beginning when they were still Runway, however the quality of there clothes and shoes has gone down tremendously which I can only assume they selling clothing items which has defects as for the past 1 year that is all which I have getting. I would not use them ever again to many hassles and issues so not worth it”
“After a payment I made last year around December and had a problem with parcel being delivered since I am not from SA, I had to facilitate the return process and It took about 3weeks or so. Thats fair!”
“I bought 2 pairs of boots end of February 2024, on the fifth day, they sent me a message for delivering my order. At around 14 pm my parcel was delivered, wow the quality of both boots is excellent, just ad how they are on the app or picture. I thank you for the best service ever as my first order experience. I also love the packaging, wow those boxes are super 👌 cute. I promise to be ordering again sooner, I love your service. Thank you so much, come winter I'm ready for you this year.”
“The worst online store to buy from. They are a bunch of fools that have no idea how to ensure customer satisfaction. They never ever have a sale it's always a way of making money by inflating prices and getting customers by offering a 15% off.
If there ever is a sale forget getting the item some excuse will be there even though it is their mess up.
DO NOT SUPPORT THIS PLACE!! YOU WILL BE SAFER BUYING ELSEWHERE.”
