I am writing to strongly advise you to reconsider your partnership with DPD Laser as your courier service due to their consistently poor delivery performance. Since December 2024, my experience with DPD Laser has been exceedingly disappointing. The first delivery attempt was scheduled at PostNet Bassonia, a mere 3.3 KM from my home. Unfortunately, I was away at the time, and the driver refused to make any accommodations. The second attempt was equally frustrating. Despite receiving a message stating that my order was out for delivery, the driver simply never showed up, leaving me to wait at home the entire day. On the third attempt, my neighbor was ready to assist by opening the gate for the driver, yet he still managed to leave with my order before they could even greet him. This lack of professionalism and disregard for customer service is unacceptable. The drivers seem indifferent to ensuring successful deliveries, and this has created a thoroughly negative experience for me. Additionally, my efforts to engage with their customer service have only compounded my frustration. After sending multiple emails to inquire about making special delivery arrangements, I received no response. When I called, the representative was unprofessional and seemed spiteful, providing no assistance whatsoever. In light of these experiences, I implore you to discontinue using DPD Laser for your deliveries. Their service reflects poorly on your store and negatively impacts your customers. A reliable courier is critical to maintaining customer satisfaction, and I believe partnering with a more competent courier service would greatly enhance the overall experience. I hope you take this matter seriously for the sake of your customers.