I supposedly will not leave any comment regarding my experience because I'm almost done with them but I am now very upset. They are the third party for sponsor processing with my current company and have been working with them for almost 6 months now for my sponsorship. Initially, I will not receive my certificate of sponsorship if I haven't chased them a few days prior to my start in my current company. Second, I will not be scheduled for my visa appearance in UKVCAS if I haven't chased it again. Third, it is understandable because of the current crisis and volume of applications - I can't escalate my case, they can't do anything with this either. Lastly, on the last part, for the delivery of my BRP, I asked them days prior if they can deliver it on my day off since it needed to be signed but they blame me for miscommunication as they posted it on that specific date I requested so I will receive the following day. I tried to contact them via calls and emails but they just responded almost 9 hours after (which they usually do) bringing back the blame to me and the responses that I received are full of exclamation marks and made me feel dumb. I did a lot of chasing and follow-up with this company - I suggest that you should be more approachable and understanding.