If there only was a lower rating than 1 star. We got our whole house newly installed windows and doors. Everything from the start went wrong, late delivery, on installations date no door. We waited another 6 weeks because there was not door order, they forgot. As we had the entire house reformed, we asked the salesperson if it would be better for us to wait with plastering and painting the walls. His response was; not at all, we will repair all damage if any. so, go ahead with the work. So, we did. After the installation, the damage was terrible. Our brand-new kitchen door unit door got heavily scratched, the holes around the windows in all rooms and around the doors were huge. When I asked if they would fill the holes and re plaster the walls, as promised, the answers was: No, we put a plastic strip over it and the holes not covered by the strip we fill with decorators caulk. We disagreed but were told to contact head office. We contacted head office and waited for weeks for a surveyor to come. The surveyor, a very unfriendly person, came around and photographed everything and kept mentioning read our contract, as we do not repair damage paint. We had already replaced the kitchen unit door with a new one but kept the damaged one for them to see. After a week we contacted safestyle to ask about the repair and cost of the kitchen unit door. The guy from head office on the phone, said we have the surveyor report. We need to send out two plasterers for 5 hours to fix it all. We asked if we could get our own plasterer to do the job and our own painter. We were asked to get a quote and send it to head office. So, we did. After we received a call asking to provide a second quote for the repairs, so we got a second quote. Then all communication stopped. We rang again, we were told, yes, we are looking into it and get back to you today. This promised went on for 3 days. Eventually we were told, the quotes need to come from a VAT registered company, not from a self-employed person. We asked why, as many plasterers are self-employed and do not have to register for VAT. We were asked to wait another day for a response. After 2 days, we called again. Now we were told we need to contact safestyle in Warrington. Here we got someone on the phone called Georgia. She had no clue what she was talking about. First, she said. You need to get a surveyor out. I said he has already been. O, sorry, we have not received the surveyor report yet. I said: yes, you have as your head office already called me. Then she said, Sorry I can´t open the images from the surveyor, can you please send all images to me. I said, I do not have the images your surveyor took. Georgia simply said, maybe you can make them yourself. So, i did. And sent all photos again. Then I waited for a few hours and called. Now I was told, we will plaster the damage, but we will not paint the new plaster, as we have no painters. I asked what about the kitchen unit door? I was told we do not pay for the door, that is head office. And what about the paint. We do not do that either. I said, but your salesperson told us you would. Not our problem, read your contract. So, end of call. New call to head office. We will see if we can send out a plasterer, but no painter. Same story read your contract. What about the kitchen unit door? Answer: we will not pay for that. What about the promise of your sales person? He never said that. At the end, we have damaged walls, holes everywhere filled with plastic caulk, a damaged kitchen unit door of a brand-new designer kitchen. Trust me, I wish I had chosen another company. STAY AWAY FROM THESE SCAMMING AND LYING PEOPLE: My order number 1409185