AVOID AT ALL COST, THERE ARE WAY BETTER OUT THERE! We are so dissatisfied with the whole process of your service. As a well known company, I really did expect better. We were messed about from day one by your company. We initially had a Facebook message after enquiring advising us that the quote can be held for 12 months. We thought great as it gives us an idea of pricing etc so we booked a meeting. The gentleman that visited was very pushy and told us he could only keep the pricing for 3 months. In the end we agreed as it was something we needed. Never the less we were told 2 different things by the same company. The 1st survey was the 16th September and was told installation would be the 30th October. We then were informed that the manufacturing would take a bit longer. We then were told that we needed a second survey as the 1st survey did not include scaffolding which was needed this took place on the 19th October. We were then given another installation date of 10th november, we then got a call after 6pm on the 9th to tell us there were a further issue with the manufacturing (less than 24 hours notice) We were only having 5 windows and 2 doors hardly a lot. We called the Tuesday and rescheduled for the following Thursday 12th November. Thursday 12th November comes and 2 fitters show up but no scaffolding. We called AGAIN to be told someone forgot to order it! They couldn't fit anything without the scaffolding so they left. We called AGAIN and were told the scaffolding will go up Monday 16th and will be fitted on the 18th and we were told this was a 1 day job even after we questioned this to be sure. 18th came and fitting started, this then turned into a 2 day job which came as a surprise. On the 19th the fitter fit the back door and it was too big and looked ridiculous. We had to then make..you guessed it another call! Scaffolding was not removed until I eventually made another call and this was taken on the 27th November. The 28th November we had a survey for the back door (3rd time lucky) The right size back door was eventually fitted Dec 5th. So this whole process has taken 4 MONTHS and a lot of our time was wasted. We should have only needed 2 days of for the survey and installation between us we have taken 9 days out of work this is not including 2 weekend days we had someone from your company round too and we are not happy. You would think also currently going through a global pandemic you would be concious about all the different people and all the different visits! I hope Mike Gallacher (CEO), Rob Neale (CFO) and Alan Lovell are aware of the absolute shoddy service we have received from the ACCRINGTON BRANCH. Not one person communicated with another and we did all the chasing including now chasing for an apology as not one person has offered us one which is an absolute disgrace.