Nightmare broke a window at the beginning of Feb when they installed them and it's not getting fixed for 3 weeks. And when you call they say we will call you right back with a time and date but they never did. I will never use this joke of a company again. Update number 1. After 3 weeks and lots of phone calls they bring out a frame not the glass. Update number 2. After talking to citizens advice I found out I can now get a refund or get them to put my old stuff back in because they had the opportunity to fix the windows and front door what are making noises when I close them. And the front door you need to wiggle to get it to lock. And after talking to safestyle they want me to wait for 2 more weeks for there response in February with a broken window. This company is beyond ridiculous.