We ordered windows which were installed on 17-19 March 2021 for which we paid upfront on completion. The installation team did a good job until they got to the 2 bay windows(one on the ground floor and the other on the 1st floor), kitchen windows and french doors. They left gaping holes above the bay windows, broken walls in the kitchen and gaping holes in the wooden frames, and the bay window sills were cut off at the ends with the fascia coming off. Furthermore, we were asked to provide toilet facilities and water for the installation team - which we did by hiring a portaloo at our cost BUT the installers persisted in using our children's bathroom putting them at risk!!! Upon contacting Safestyle, we spoke to Nicole (the only decent and lovely customer service agent they have!) and she sent out a surveyor who then told us the repairs would be done on 20 July 2021! 4 months after installation! And we are supposed to continue to plug the holes with newspapers and tape to avoid freezing!! We have emailed and called - and have not received an acknowledgement/response to our emails. We are now unable to progress with the works for which we had booked builders until this situation is resolved. We cannot recommend Safestyle to anyone - Once they have your money THEY DONT CARE. As members of Which, we have made them aware of our situation and are contacting their legal team for advice. Appalling experience! Unfortunately the minimum you can give is a 1 Star rating here and we have no option but to select 1 star. Truly horrible and upsetting experience - with no end in sight! As we write this, we still have had not response or acknowledgement from Safestyle to our emails. We have had to chase them constantly.