We recently had 11 windows and 2 doors replaced by Safestyle, inlcuding 2 large bay windows. THE GOOD: Competitive price, supportive sales person (thanks Humphrey) and the deal breaker was the 0% finance option that we only found with Safestyle in Nov 2020. The windows made the house warmer, better looking, quieter and safer. THE BAD: Within this installation we experienced: - survey errors (re-measuring, fitters having to bodge things) - manufacturing error (front door re-make, incorrect parts supplied) - installation errors (rushed job, non-closing windows, gaps not filled, messy work, 100 little things) - faulty parts (replacement hinges) - customer services shortfalls (unkept promises about scaffolding and replacement parts, no response to emails). THE UGLY: The 3 standout negatives: - The bay window: the upstairs bay window had to be dismantled and an extra 1/2 day spent on it, because the 1st fitter crew messed it all up, it was not level, not seated properly, had gaps all around etc. - The scaffolding: it was put up in January 2021 for a re-measure by the surveyor. Fitting was between 30 March - 5 Apr (~60 man-hours in total , it was meant to be half that). Scaffolding supposed to be removed within 2-3 days after work completed. I called customer services 4 or 5 times in the next 3 weeks. They were saying "oh we cannot reach the scaffolders right now but we're on it". The last lady gave me the scaffolders number. Yes, they did not pick their office phone up, but I DID REACH THEM on the mobile from their answer phone message. It was removed the next day, 3 weeks after work completion. Pathetic - The service visit: The doors came with standard locks, instead of the high security ones we have paid for. I asked the fitters, I spoke to customer services to enquire about it. "we'll look into it". The fitters said in the end, "it is a special order" and is not available form stock. Fine, but for god's sake, 4 months passed from us paying and the doors being fitted! May be enough to order 2 locks you'd think. Never mind, I was booked a service visit for a technician to check the locks FOR THE 14th JUNE! 10 weeks after fitting, 6 months after contract signed. Safestyle, I had high hopes, but I you let us down with your poor service. Reading the reviews here, something bad happened in 2021, because the ratings plummeted. I hope that the products will last, and we won't have to call them again ever within the 10 warranty period... ADVICE TO BUYERS: DON'T SIGN THE COMPLETION FORM UNTIL EVERYTHNG IS DONE 100% TO YOUR SATISFACTION, WHATEVER THEY PROMISE. THAT'S YOUR BIGGEST LEVERAGE.