door, a casement window and 2 tilt & turn windows fitted on 14/06/21 to the front of the house. Salesman came back on same day & quoted for 1 door, a casement window and a tilt & turn for the rear of the property. I accepted the quote and paid a deposit. Discovered that the handles on tilt & turns were really stiff & salesman had a look & said if they didn't slacken off to call customer services. The next day they were not just stiff but had completely ceased. I am unable to operate or lock them. Brand new windows not fit for purpose. Customer services a nightmare to get in touch with. I was on hold for an hour and a half at one point. On 16/6/2, in line with their cancellation policy being able to cancel within 7 days of placing the order, I decided to cancel the additional order I had placed for the rear of the property as I had lost confidence in the products Safestyle were fitting. I was sent an email with a link to accept the terms of the contract which I obviously have not clicked to accept. I was also sent an email to say an 'engineer' visit had been booked for 6th August to rectify the faulty mechanisms on the front windows. What? Almost 2 months away! Totally unacceptable. To instruct them to cancel I sent an email and spoke to Ann in customer service on 16/06/21. (The link they give to cancel on their site conveniently doesn't work by the way!) Ann said someone from the cancellation department would be in touch. She also said the calls were recorded so it was on file I had called as I asked her for email confirmation the order had been cancelled. No one called so I sent another email 17/06/21. Ben then called me later that day. He assured me he would cancel the contract and refund the deposit. I asked Ben for an email to confirm this had been done, which he said he would send an email and a letter. On 18/06/21 a Sales Manager called me with a 'bribe' of, if I didn't cancel the order for the rear they would get them manufactured quickly and get them fitted as soon as possible and get the windows fixed the same day! Wow, that's good of them. They must think I am stupid!!! Give them another few grand to supply even more rubbish goods so they can rectify the faulty goods they've already supplied. Not a chance. Another point to note is I made it very clear that I did not want the rear windows fitting until next year after I have had other internal building work done as I don't want heavy materials being brought in through a new door that could get damaged. I agreed to place the order now to avoid price increases. The salesman said I could get the job done now and get interest free credit. Nooooo I donr need credit, the funds are not an issue I want them fitting at the time I have planned, after the other renovations have been completed. 20/06/21...discovered another fault with the front door frame trim, basically it is coming off at the top. Another email to customer with photo attached. 21/06/21... checked online banking. No refund received. So another email FAO Ben. He is quite a personable chap, he rang me and again reassured me had had dealt with the cancellation and issued the refund  but it can take 10 days to reach my account! Extraordinary! They can take the money immediately but takes 10 days to refund. Poppycock! He also offered me the same 'bribe' that the Sales manager had. Don't cancel we'll sort faults out quickly. I made it clear that wasn't going to happen. Later that day another guy rang from the installation depot to discuss 'the order' yes...the one I have cancelled on 16th!!! Now this is ringing alarm bells with me. Hello!!! 3 people have called me about this CANCELLED order. Hmmmmm Ben assured me he has dealt with it and cancelled on 17th so why am I still getting calls. At every contact I have requested an email to confirm but none received. I have already alerted my bank with the case in the event that I need to request the invoke a section 75 charge back which will happen if these monies a not refunded timeously. I have also taken some legal advice and I am even considering contacting BBC watchdog. I don't want to go down either of these routes. I just want the faults rectifying and thd deposit refunded but rest assured I will take this further to get resolution if I have to. Please save yourselves some time and grief and don't use this company.