The salesman was a joke. Using the old, "I'll just call the finance guy". But then lowering the price anyway. He was an absolute pain, did I have a pin for his Satnav, what a journey he'd had blah blah blah, an hour I'll never get back. I did sign up to get 2 windows replaced as all other companies wouldn't touch a small job like this. I had to make a deposit payment which you do most of it on loud speaker so the salesman can get the reference which, he misheard after giving me the wrong information. After the surveyor visited I had another call saying the job needed scaffolding at a cost of £400, told her I used every last penny on the windows so couldn't pay, she dropped it to £200,still said I didn't have the money so we eventually agreed on £100, we then agreed an installation date. A few weeks later I received another call asking if they could move the date, I responded that I had no choice so the date was moved. The fitters turned up smelling of weed! And asked me to complete a covid form which I did but did question some parts which they responded just say yes(I didn't). When the job wax finished again I had to call the payment line on loud speaker, the fitter talked over parts so I didn't hear what was getting said, then tutted when I told him that. Was this a deliberate ploy? However they did do a decent job, time will tell on how good the standard of the windows are. The fitters did put my blinds back up and hoover one room, in a fashion. The company on the whole is a bit of a pain to deal with.