My original review is posted below. My issue has not been resolved by Safestyle, they are now denying I ordered leaded side panels despite promising to come out and replace them on two seperate occasions. They then got a staff member to telephone me and say she had made a mistake when agreeing they should be replaced and I did not in fact order them ( why would I say this and go to this trouble if I never wanted leaded side lights? ) I have now gone to the finance company and asked them to persue this for me. So far safestyle are sticking to their story regarding me not ordering leaded side panels even though I have submitted a surveyer's report that has the leaded side panels on it. The finance company are looking at my options, my guess is, this will end up with the financial ombudsman to sort out as I am now paying finance for a part I don't have. ..... MY ORIGINAL REVIEW. I had a price from them for my front door 9 month's before I called them to say I was ready for installation, they sent another salesman around and the quote was suddenly £1000 dearer, but the evergreen 'phone call to his supervisor ploy' was deployed and low and behold the new covid induced £1000 increase was miraculously slashed in a goodwill gesture by £500. It was at this point I really should have told them to sling their proverbial hook, but alas I settled for the installation and the new price. D'ohh! A few days later I visited my Niece and noticed she very recently had an almost identical new front door from one Safestyle's competitors, I asked the cost and she informed me it was the same as my original quote, no covid hike, no bull, just an identical door priced and fitted within the last two weeks. I was straight on the phone to cancel, but they dropped the price to nearly match it and said they were struggling to price match. Unfortunately for the fitters ( who were excellent and tidy ) the company forgot to supply the ordered leaded side panels and sent plain side panels instead. After they had completed the fitting Safestyle promised I would have my replacement leaded side panels a month later, but the day was due and I got a phone call saying they hadn't got my replacement panels and I would have them fitted on their next available date, which was not really negotiable even though I can't be there because of work, but that's when they're coming. C'est la vie! They're now constantly phoning me to book a day for them to come price my windows despite my complaint to them about the poor service and price hike debacle. I think that proverbial hook needs slinging a long way, I won't be going back!