Had front door fitted five years ago which is now faulty with the varnish all peeling off Have now been waiting a year for an engineer to come and replace it. They have cancelled three times on me already. Excuses include the engineer crashed the van and the engineer had a family crisis! When you request to speak to a manager to complain, they avoid you at all costs! And they never call you to inform you there is a problem on installation day This is the most unprofessional company ever who shows zero empathy for the upset caused, not to mention hours waiting in for the engineer to arrive or hours on the phone to get through to someone. If I could I would have given a minus rating. The front door was incredibly expensive.Once they have your money they wash their hands of you. Avoid at all costs and don't waste your money or time. At present I am still waiting for a manager to call me to sort this mess out but she decided to go home early rather than call me