I never realised I was had from the offset I should have read this page The real customer reviews before allowing them to direct me to trust pilot The salesperson pretended to phone someone-head office- and offered me an enormous discount almost half the price -it was a Sunday so how stupid am I. Also when I said I wanted a composite door and could I look at a brochure he said I didn't need one that PVC is just as good and looks the same and showed me PVC brochure and only costs £1000 whereas composite door costs £2000. I recently had another older stone house fitted with another company this was £5500 all in and composite front door in duck egg blue & larger windows so I am able to draw a comparison it took them the week to complete took their tine and looks perfect excellent quality Sureseal. I went with Safestyle even though it was £500 more expensive than Sureseal because it could be fitted in 4 weeks and it was. The 2 fitters came from Gloucester the house is in Aberdare Mid Glamorgan South Wales. They flew the windows and doors up in half a day. And results showed this was done at pace. During the installation I noticed the front door was on a slant diagonally and top right window also slanting backwards and to the side. I pointed this out to the younger one off 2 who was there. I showed him the window he was narked & Cross about it The other bloke had gone to fetch some plaster He said he would see what he could do I went home and complained to Safestyle When I went back nothing was changed the older one off the 2 tried to give me some banter about it being an older property I tried to say the windows and doors that came out were straight I never gave them the balance what was owed as not happy The next day some one else was coming to complete the ironmongery on door that is spy hole door nob house numbers safety chain All the above were fitted next day and he said he was a service engineer from Gloucester He gave a similar speel And offered me £500 off the price and I said it wasent enough And I wanted new sorted asap and again refused the balance of payment I had to leave to collect my car from the garage wasent sure if I had locked front door properly as was in a rush The service engineer was in his van opposite when I left the street I had opened and closed door since many times with no problem When I returned I couldn't get back in the house The manager in Pontypool had phoned me as I was on way for my car so I had his phone number When I returned I couldn't get back into house had had no problem previously I phoned Pontypool manager and he sent someone local round He sorted it straight said the mechanism was too tight and he loosened the lock area and it was OK like it was before This gentleman was nice and helpful I said to the Pontypool manager when he came why couldn't I have had someone like that sorting my installation there wouldn't have been a problem then He said they were very busy and asked a Gloucester team to fit mine I said I was unlucky then the salesperson must have had me down as a pushover. I spoke to my friend who is a solictar he went on about windows plumb and Victorian houses trading standards and basically saying they should have done a reasonable installation. Meanwhile it is now 3 weeks later and the manager in Pontypool has also seen house Apparently the new window and door have been ordered So will watch this space and give update The upshot is the quality is no where near the quality of the Sureseal windows The hardware fittings for similar style windows are miles apart and the look off the windows Sureseal were also much cheaper in comparison As for the Safestyle installers it is luck off the draw many off them are no doubt good and if people are not paying for the entire job ( apart from deposit) on completion then they have choice to pay balance or not and if people have signed a contract for monthly payments Safestyle have them over a barrel should the quick as a flash couldn't care less team turn up. The trust pilot reviews I have reviewed their reviews and it says false negative reviews are removed and false positive ones are not so that explains it. So in conclusion it is best to take he trust pilot reviews with a pinch of salt. I will be doing trust pilot review at the end off this story.