Safestyle UK. I have had my windows and doors installed for about 2 years. The windows are good quality or at least they seem to be. The front door I had fitted was a different experience. The first install the door was bowed. This did not sit in the frame well. I have pictures. After cleaning the area I ha notice a gap underneath the door. If I got down to the floor and I could look through the gap and read my neighbours number plate across the road. I then asked for the door to be refitted. That took a few months. Finally they refitted and the gap was gone. The bow still remained. I complained again and eventually they sent what they call an engineer. He agreed I needed a new slab, that's their term for the door. I waited another 6 - 8 weeks. They finally arrived. Great. Only to find out they have the wrong colour door. So they had to reorder a new slab. Hopefully the right colour. I waited again for another 6 to 8 weeks. The time had passed, they came only this time after fitting it the engineer said you wont be happy. the paint work from the factory is in poor quality and down one side its white not grey. My door is grey both sides. The engineer had said I will order a replacement as you will have issues within a few years. He then ordered a new door. You guessed it, I waited another 6 - 8 weeks. I took the day off. I watching telly, I get a call from the engineer asking what colour is my door. I thought that's a weird question. I replied Grey, he said his is white and grey. He never came. I called the office asked for a manager and they said he had a grey door and a white and grey. They said they would call him and call me back. They never called me back. I complained again in writing and got an auto-response so they received the email but no one ever replied. I called and said can I have a date for the door to be fitted. 25th November. That's today. Only thing was safestyle was called on Friday to say they cannot attend as no engineers available. They use to advise me on an install date by text. They don't do that with me any more. I have been let down so many times to get a replacement door. How many times until it becomes not acceptable. I will now be writing to trading standards and I will want to see if Trust pilot remove this as I will write an an honest review. I have pictures of the spray paint they used on my door that is in the window to cover up the poor work. Next step is trading standards and the council and possible section 75 of the consumer act