Scam, Fraud, Health & safety hazard, hidden charges / extortion , lies, aggressive and this is just the beginning. This company is a record holder on the highest fine given by Trading Standards (2018) and it is still the same company if not worse. I have made a mistake to choose this company. They damaged my property - plaster around the windows I can see internal of my walls! When I asked to repair the damage they caused, they said it is 110 pounds extra per window extra (hidden costs, or extortion?!) They delivered broken hard wood shelves - when I rejected them I was told they are made out of natural materials, and the nature wants the wood to crack and you cannot wind with the nature! Installation was suppose to take 2-3 days, max week. After two weeks of what they called work (by a single person ofc.) still no way near to completion. Fast forward 4 months, I got windows and door "installed" with big damage to plaster - +15 cm width. Shelves broken and damaged during installation, PVC chipped in a window, patio doors shelve completely loose and causing tripping hazard. During the installation fitters decided to leave screws, nails debris all over my house. No cleaning was done. During installation they throw the window frame from 1 floor directly onto my patio in the garden - I guess it was the fastest way?! Additional scaffolding was apparently needed - but only on the front of the property, not on the back (my house is symmetrical) and paved patio on the back! In the middle of installation fitter was trying to force to me to sign the completion form, before even the front door was installed, and all the damage present! the drama he threw was unbelievable, trying to make it personal as he worked hard, and he won't get paid etc. etc. Shouting and begging was involved.... Unbelievable. The whole safestyle (UK) operates as one big scam organization with all the work being sub contracted. In order to get in touch with customer services and finally reach a person who can potentially help resolving the issue you will spend several hours on wait, being transferred between departments, until you reach a mysterious person who call him/her self "safe style" just to hear they will call you back - that never happens. Each time I rise the problem with faulty glass, frame or shelves, fitters, and who ever I managed to get in-touch with so called customer services, they tried to convince me that I have to buy faulty and damaged goods, because in this case I will have the warranty on them ! Some times reality is stranger than fiction I guess.. I bought the windows using their 0 % interest free loan. The principle was that safestyle will not get the money until I sign the release form - this is a lie! as in small print in agreement with Barclyes Partners they can get the money anytime the want, saying they have delivered the goods and service!!!! I was just notified that they (safestyle) decided that they have delivered goods and service so they took my money. They sales person was also lying - saying that he will provide us a quote, which is only valid for 1 day! After 4h of sales talk we signed - so stupid of me! Please checkout the court case against this company. I reported this case to Trading Standards hoping they can resurrect the court case from 2018.