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Steve
I had two new doors fitted, my beck door has constant locking issues and leaks water into my kitchen during heavy periods of rainfall. I had an engineer from another company come out, he spent 45 minutes inspecting the doors and found that the door frames were not installed correctly, both had bows which resulted in seal failure, end result water entering my property onto a new laminated floor. After many months of phone calls and repeated visits to try and resolve the issues, a Safestyle engineer arrived on 16/11/21 to relocate the door frames and fit a new back door, from what I can see the engineer did a good job re-alining the door frames which should have been done at the time of the initial installation, however, he was unable to fit the new door because I'd had a £200 drop down blind fitted to the window, he was not allowed to remove this. I called Safestyle today to ask if they would cover the cost of removal and refitting of the blind as the problem was caused due to their installation, not that of my having a blend fitted to what I assumed would be a correctly fitted product, NO was the answer, so I'm now in a position of removing the blend myself and possibly causing damage to it or calling the fitters back in to remove and refit it at my cost which I feel is unfair as this is all down to Safestyles sloppy workmanship nothing else. I do not and would not recommend this company to anyone, their customer relations and ability to understand their responsibility with regard to correcting their customers miss-aligned incorrectly installed doors is outrageous.
2 years ago
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Safestyle UK has a 3.6 average rating from 1,935 reviews

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