I had my windows installed almost 3 weeks ago and during the install the installer broken glass in the new window. They have left the cracked window glass in and told me it will be replaced within 5 days. I still had to pay the rest of money as was told "company doesn't like not to be paid". No one has contacted me since the work. I have been calling customer service and they said they will note it and will come back to me - no one did to date. Even phoned the sales rep who did the quotes and initial response was fine saying he will look into it but not heard back. This is very very bad customer service and experience and should have done more research before placing order.