Although we were happy with the product installed, the lack of communication and poor customer service post installation was below standard. We are due a refund for an unused lintel and scaffolding that wasn’t required. Four weeks, several conversations with members of staff, countless emails and a formal complaint logged later, still no refund. Even when I phoned to make a complaint (it states in the customer charter that complaints can be accepted by phone, email or post) I was told they would only take it by phone as a “good will gesture”. Based on this poor customer experience I would not recommend this company. If anything goes wrong, they do not take responsibility to rectify.