The standard of work from the fitters was exemplary. Unfortunately the standard of communication between main office and customer left everything to be desired . The original fitting was 16 days ago and I had to point out to the fitter that the design of the side panel of my porch was incorrect. He checked his plan immediately and agreed that an error in manufacturing had been made and reported it to head office immediately. That evening I telephoned Customer Care, who assured me that they would inform the Depot, who would get back to me. No communication from the Depot, so three emails and two further telephone calls to so called Customer Care produced no response the than a very short email offering Avery half hearted apology for the inconvenience. Throughout the sixteen days since the original installation which went wrong I have had no contact from Safestyle, no information regarding any attempt to solve the problem and no apology for the fact that I have been unable to enter or leave my property via the front door as it was almost impossible to open or shut the door due to the hasty installation. I have no problem with the product or the workmanship of the installers, but the communication between admin and customers is absolutely disgraceful. If you really believe that you are the nation's favourite window and door company , then I suggest you tidy up your act, because I shall certainly never recommend Safestyle to anyone.