Fitted over a week ago - pane of glass broke before left factory - promised call on the Wednesday to fit same day - noticed a scratch on a kitchen window so as we got no call I called them - said they would ring depot and get them to call Thursday - no call rang again saying send another email and will ring me Friday - no call rang Friday twice demanded call back from Manager - nothing - still waiting a week later for a call back when the pane of glass will arrive and be fitted and for someone to look at huge scratch on kitchen window. No call back from Manager but no surprise there. I paid in full and so annoyed with myself - partner is ringing today and if no response as to when these issues will be sorted will take it further. I wish I had read all these reviews before going ahead and gone out for further quotes. I did think ringing them on a Monday morning for a quote to get a salesman out same day was concerning and wish I had said to him we would get two other quotes - felt that was suspicious. And how long does the scaffolding take to remove. If anyone reads these reviews and wanting double glazing - skip by this company - I would not recommend them at all - customer services/installation are a joke