Nightmare
Where to begin...
We've had windows, French doors and a front door
The fitters have demanded payment on site after fitting on three occasions, despite us being told repeatedly that we don't pay until we've inspected and are happy.
Windows - We were expected to check the windows in the dark and say we were happy. In the daytime we found cracks on the PVC which had been filled with mastic to try and hide them. The internal window cills were poor quality and hanging off. We didn't have restrictors fitted which we had requested. Ended up with a service engineer in for a extract day to correct all the problems.
French Doors - Generally ok, however we were advised we could have fixings to hold doors open by guy who was quoting. The surveyor then told us they didn't exist and we couldn't fit our own (they do exist) otherwise we'd void warranty.
Front Door - Our quote was wrong, so the surveyor (once he finally came 2/3 weeks after the quote) noted a change of design and they attempted to charge us more money which delayed the process further. Our first date was cancelled due to a factory issue. Our second date was cancelled on the morning of the proposed fitting. The manager said they tried to tell us in advance (they didn't). We still don't have a new front door 10 weeks later.
That's all I can remember from the last 5 months of being a Safestyle customer, I am sure there are more issues.
Can I put zero stars???
Would not recommend.
2 years ago
Safestyle UK has a
3.6
average rating
from
1,935
reviews
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