The 1 star is for the sales rep only. Placed an order for full house £16,000 happy with that and all that was shown and explained so paid £2,000 deposit with my expressed terms being agreed. ( grey internal and external and fitted before 11th June.) Surveyor came and caused damage to my existing windows. Then I received a call from the fitter to say my grey and White frames were ready to be fitted on 11Th June!!!. I advised we ordered grey/grey to which he was shocked and asked why as it was more expensive. I questioned this as was repeatedly told on initial visit there is no difference is price. Obviously untrue. I called customer service and was told I would need to pay a further £700, I was not happy and it sounded alarm bells, upon asking why ,and why the date was wrong.the agent ended the call, he then called back and said I didn't need to pay the extra and as a good will gesture they would knock £300 off the balance. I said I would discuss with my hubby. To which he then said ( that's OK I will put the order to cancellations) After several calls and emails with customer service, the agent and cancellations I was not getting the truth from any and was told I would then I wouldn't get my £2,000 back. I was persistent and the rep advised the CEO was not happy so he was offering a reduction of £3000, i asked for a full new quote which i would consider and was not committin to until i had it via email or written which was sent within 10 mins ( however it was the original order they just changed the amount and date on signature page) ILLEGAL as we never signed this new order dated in May. The signature was copied and pasted from our original order in May. I emailed the CEO and advised of the full experience and that legally they have fraudulently altered a contract and that a Rider should have been issued. I received an email from him and within a few hours received my full deposit. I have since had a local company quote for exact same order and it was £4,500 cheaper and included new sills. I do not recommend at all,