Poor quotation experience … We had a budget in mind. We didn’t move on this. To quote for 12 windows and 2 x doors the quote started (there and then stood in our house) at £29,000. A magic 45% discount took it down to £17,000. The final quote on the day of the visit was £13,900.
Two days later we received a call from another rep asking if we would like to proceed. We had a budget and explained this. Yet another offer was given for £12,700. This time their final FINAL offer! We explained we had planned a quote from a rival competitor (name starts with (first letter of the alphabet!). We were told they couldn’t beat Safestyle.
We met with the rival company, who, like for like, were able to meet us just over our budget. We decided to go with the rival company.
Safestyle rang back and we told them that we had chosen rival company, that they had quoted £11,500. Guy on phone said that safestyle’s guarantees and installation times were better. No offer to price match was given by Safestyle. He left called appearing rather put out and sulky
The following day our original safestyle rep contacted me and stated that their manager had agreed a price of….. £11,500 and would we call back Too late I’m afraid.
Lots of things for customers to be mindful of, don’t ever accept the original quotation from Safestyle, it’s like a game of cat and mouse. Stick to your budget and don’t get sucked in with the hard sell.
Main thing for Safestyle to consider is that you are a huge company who are able to meet reasonable budget demands very easily and still make a profit! . Instead you appear intent on making as much profit as you can. You took two weeks to finally meet our budget. The rival company took just 24 hours.
2 years ago
Safestyle UK has a
3.6
average rating
from
1,935
reviews
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