Would give a -1 if I could! What an on going nightmare dealing with this company has been! We approached them in January 2022 to get a quote on 8 windows and a door (half of the house had already been done by the previous owner and are still in warranty) we thought we would use them again for the constancy of the house, BIG mistake We first had a visit from a sales rep who we managed to get a 'reasonable' quote from with a year guaranty on the price, as long as we put down a deposit, which we did. We expressed at the time that the doors previously fitted had some issues so the sales rep advised to contact Safestyle to send someone out to inspect this, so we did Another gentleman visited the house at the end of February and took photos and wrote a report on the two broken doors and told us we would be contacted to organise the repair... we never heard anything So, my partner called on 25 April to see what was going on and was met with an extremely rude and hostile customer service rep. She told him he was a 'red flag' and believed he was trying to 'steal someones data' and that he was a 'scammer'. Even though he has spoken with them on the phone several times before with no issue, multiple people have met him in person at the house and he has signed documents. He wrote a complaint the same day and never got a response, despite their own promise 72 hours! I then called the same day and organised the repair of the doors for 16 May. The man arrived and said he was not there to repair but to do an assessment on the doors... which already had done! The Safestyle employee told us that 'this kind of mess up happens all the time' and also on his inspection of our doors, he told us that they hadn't been fitted correctly in the first place! We were then booked in for a repair on 13 June. Got a call that morning to cancel saying they hadn't had the parts arrive, and will rebook for 21 July. Had a call that morning to cancel because the engineer coming from Newcastle didn't have the parts which were in Newbury so can't make it (we live near Bath, Somerset), now rebooked for 14 September... that will be 9 MONTHS of this! AVOID AT ALL COSTS - prices can be cheap, but clearly there is a reason for that! Not worth the stress and hassle, I will be demanding my deposit back and going elsewhere, fed up with the unprofessionalism and excuses.